Sorry an Error Occurred While Trying to Retrieve Your Information From Paypal. Please Try Again

March 16, 2022 Post a Comment

Gear up payment and billing bug

Applies to editions of Google Workspace and other paid subscriptions in your Google Admin console.

Use this information to fix your issue if you go a payment-related alert in your Google Admin console.

If your issue is related to a unlike Google service, search that product's Help Centre to set the consequence.

Video: How to fix a payment issue

How to Fix a Payment Issue in Google Workspace

Step ane: Make sure your primary payment method is valid

The almost common billing problem is not having a valid master payment method for automatic payments. If we can't charge your primary payment method, your business relationship gets suspended or placed in a grace period. After y'all fix your primary payment method, any outstanding balance will be charged automatically.

If you make a manual payment to lift a payment failure, and and so update your principal payment method, you might be charged twice. If this happens, nosotros'll employ any leftover credit to your adjacent payment.

On the Admin console Home folio, go to Billing Payment accounts.
Next to your subscription, click View payment methods.
View your payment methods. Verify one of them is prepare to Chief, and information technology'due south valid.
(Optional) To avoid service interruption in the futurity, add a backup credit card for automatic payments.

If this task didn't solve your problem, go on to footstep 2.

Step 2: Find a solution based on an warning

If pace 1 didn't solve your trouble, notice your alarm below.

Alert	Solution
Subscription suspended (costless trial concluded)	Ready Google Workspace billing Fix Essentials billing
Your payments profile is currently suspended	Verify your business relationship information
Subscription has been suspended past your reseller	Contact your Google reseller
Subscription suspended (grace period has expired) Account needs a working payment method Couldn't process your last payment The account is closed Transaction declined Transaction declined: invalid payment method Transaction declined: low rest	Make a payment using: Your primary payment method Some other payment method in your billing account A new payment method If y'all're using an India credit or debit card: Troubleshoot Republic of india credit or debit cards
Card: Expired	Make a payment using: The same card afterwards you update it Another payment method in your billing business relationship A new payment method
Card: Expiring soon	Update your card details
Verification in progress	Verify a newly added banking company account

Verify your Google Business relationship or depository financial institution account

Verify your Google Account

If we can't verify your Google Account data, Google suspends your payments profile and dims the Brand a payment button. Verify your data past filling out this form.

Other ways to make full out the form:

Click Learn More in the warning that says your payments profile is suspended.
Reply to the email we sent with the subject "Important Information Regarding Your Google Account." This e-mail was sent to the email accost of your payments primary contact for the domain associated with your Google Account.

Google Workspace or Deject Identity support tin't lift your suspension in this situation. Y'all need to fill out the business relationship verification grade. In the Email field of the course, enter an e-mail address that's listed under Payments contacts on the BillingManage Settings page. Entering a different accost can delay the response to your request.

Let 48 hours after submitting the grade to receive a response.

Verify a newly added banking company business relationship

Before we can debit a new banking concern account, we demand to verify information technology'south really yours. This process and the time information technology takes depends on your location:

If you're in the U.S. or Europe exterior the United kingdom, y'all verify the account by making a examination deposit.
This process can accept up to ten days, although information technology often happens much sooner. If y'all don't become a test deposit after five days, cheque if your test deposit failed.
If you lot're in the Great britain, nosotros can typically verify your account within an hour after y'all enter valid account information in your Payment settings.

While Google is verifying your bank account, you become a "Billing verification in progress" message on your Payments page in the Admin console. If you're setting upward billing for the beginning time, your paid service won't begin until your account is verified.

Note: To ensure uninterrupted service, you tin can add a credit card to use for automatic payments until your bank account is verified. Go to Add a credit card as your primary payment method.

Fix a common alert problem

Open up all | Close all

Pay with a new payment method

On the Admin panel Home page, go to Billing Payment accounts.
At the top of the page, click Pay Now in the alert.
On the Make a payment screen, click the Down arrow and cull an selection.
Depending on your country/region, y'all might have two or more options to choose from, such as:
- Add together new credit or debit card
- Add together a bank business relationship
Go to Payment options in my country.
Enter your business relationship or card information.
Click the Verify button if it displays.
Click Brand A Payment.
(Optional) Bank check the box to use this payment method for future recurring payments.
This option sets the new banking concern business relationship or credit card equally your primary payment method.
Review the payment details, then click Ostend Got It.
If you added a banking company business relationship as your principal payment method, it might take a few days for your payment to go through.

Update an expired card

Follow these steps to update an expired main payment method and then employ it to make a payment.

To update an expired credit carte du jour that isn't your principal payment method, instead follow the steps in Update your card details.

On the Admin console Home page, go to Billing Payment accounts.
At the superlative of the page, click Update in the warning.
On the Brand a payment screen, update the card expiration date and security code (CVC or CVV).
Click Make A Payment.
Review the payment details, then click Confirm Got It.

Update your card details

Follow these steps if your credit card:

Is expiring shortly, but hasn't yet
Has expired, but isn't your main payment method

If your card has expired and it's your primary payment method, instead follow the steps in Update an expired card.

If a credit card in your billing account is most to elapse, update the carte du jour's expiration date in your Admin panel. If its CVC or CVV number changes, update it too. Otherwise, we won't be able to charge your menu, putting your service at risk of suspension.

Annotation: On the screen where you update your card'due south expiration date, you can as well update the cardholder name or the card'due south billing address.

On the Admin panel Abode folio, go to Billing Payment accounts.
Next to your subscription, click View payment methods.
Side by side to the credit bill of fare you desire to update, click Fix.
Update the bill of fare information and relieve your changes.

Card number changed?

If then, you can't change the number on the screen where you edit the details. Instead, add together it as a new card. And then remove the onetime carte du jour from your account. Get to Remove a payment method.

I go an error message when making a payment

If you get an fault when you lot endeavour to make a payment in the Admin console, become to Billing fault letters.

I'm nonetheless having bug after making a payment

If you made a payment, just yous were charged twice or your account still isn't active, go to Troubleshoot problems after making a payment.

Cortes Crourt